TOPIC:

In most cases, RiverTools 4.0 installs and runs on Windows 10 PCs with no issues. In some cases, however, a required DLL file called: msvcr100.dll may be missing that needs to be installed before RiverTools 4.0 will work. This tech tip describes how to do that.

DISCUSSION:

If RiverTools 4.0 fails to run on a Windows 10 PC, try the following steps.

Step 1: Open a Windows command prompt window by going to the Start menu and typing "command" in the search to find and launch the built-in app, cmd.exe.

Step 2: Change to the directory where the required DLL file should be, by typing: cd C:\Windows\System32 in the command prompt window.

Step 3: Next, search the directory for the required DLL file by typing: dir msv*. If you don't see a file by the name: msvcr100.dll, then you must download and install it by completing the remaining steps below. The missing DLL file is associated with Visual C++ for Visual Studio 2015.

Step 4: Open a browser and visit the following Microsoft website:
https://www.microsoft.com/en-us/download/details.aspx?id=48145.
Click on the blue Download button and check the box beside the filename: vc_redist.x64.exe, which has a filesize of 13.9 MB. Then click the blue Download button near the bottom.

Step 5: Click on and run the executable file you just downloaded from Microsoft to install the missing DLL file.

Step 6: Try starting RiverTools 4.0 again by clicking on the shortcut on your desktop. If it still doesn't start, restart your PC and try again. If you still can't start RiverTools, please contact Rivix Technical Support as indicated below.

If you have any additional questions or comments, please contact Rivix Technical Support for assistance.

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